Santa’s Grotto

Santa's Grotto


Come and visit Santa in his Grotto at Paradise this Christmas. You can meet him & his animal friends at Hertfordshire's leading zoo, where there is lots of festive fun to have this Christmas!
Please ensure you read the below Terms & Conditions before booking!

Santa's Grotto


 

Santa arrives from Saturday 23rd November and will be here every weekend and selected weekdays until 15th December after which he will be here everyday!

Your visit to Santa’s Grotto includes Christmas arts and crafts and the opportunity to write your letters to Santa, if you haven’t  done so already – so make sure you bring your Christmas lists with you!

Santa has sent us his timetable:

  • Saturday 23rd November – 1pm to 3.30pm (Walk-Ins not available)
  • Sunday 24th November – 10am to 11am – 1.30pm to 3.30pm (Walk-Ins not available)
  • Saturday 30th November and Sunday 1st December – 10am to 3.30pm (Walk-Ins not available)
  • Fridays, Saturdays and Sundays in December 10am to 3.40pm. (Walk-Ins available until 4.40pm. Please check with Santa’s Elves near his Grotto for availability).
  • 15th December to 23rd December – 10am to 3.40pm. (Walk-Ins available until 4.40pm. Please check with Santa’s Elves near his Grotto for availability)
  • Christmas Eve – 10am to 2pm (Santa has a busy night ahead!!)

 

All children receive a sticker, badge and a gift of their choice from the toy factory.

Santa’s Important Terms & Conditions


  • Please note you will need to purchase a day ticket to the park as this is not included in your visit to Santa’s Grotto.
  • Adults/ Carers MUST accompany children into the Grotto without purchasing a special ticket but will not receive a Christmas Gift.
  • Please note Santa’s Grotto CANNOT be booked online for the same day. Online bookings can ONLY be booked up to 48 hours before.
  • You will need to purchase a day ticket to the park as this is not included in your visit to Santa’s Grotto.
  • Santa’s Grotto is located in the park and therefore cannot be visited separately.
  • Children under the age of 2 years are FREE to enter the park but must purchase a Grotto Ticket.
  • A maximum of 3 children can visit Santa per 10-minute time slot.
  • Tickets to see Santa may be purchased on the day from the Gift Shop. Tickets do not have to be pre- booked, but spaces will be limited on the day and are on a first come first served basis. Availability for walk ins may not be guaranteed please check notices online for availability.
  • If you are late for your booking children will not be allowed to take part in the arts and crafts and will be given them to take home.
  • Allow 30 minutes in total (includes Arts and Crafts 20 minutes before meeting Santa). If you are late for your booking children will not be allowed to take part in the arts and crafts and will be given them to take home.
  • All children MUST always be accompanied by parent or a guardian in the Grotto and Experiences .
  • Santa’s Grotto CANNOT be booked online on the same day. Online bookings can ONLY be booked up to 48 hours before your visit.
  • Your visit to Santa’s Grotto includes Christmas arts and crafts and the opportunity to write your letters to Santa, if you haven’t done so already – so make sure you bring your Christmas lists with you!
  • All children receive a sticker, badge and a gift of their choice from the toy factory.

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