Terms & Conditions

  • Attractions, events and rides can be temporarily withdrawn or closed without notice for a variety of reasons (e.g. technical or operational issues, animal sickness or other welfare problems, inclement weather or power failure). The Directors reserve the right to close all or parts of the Park as deemed necessary. Under these circumstances refunds cannot be given.
  • Bicycles and motorbikes are not allowed on PWP premises.
  • Roller skates, rollerblades, skateboards, Children’s or adult’s scooters and Heelys roller shoes are not allowed on site.
  • BBQs are not permitted.
  • Permission must be obtained for all filming and photography for commercial purposes.
  • PWP reserves the right to refuse entry into, or remove from the premises, any person. This includes, but is not limited to, a person who:
    • Has behaved in a manner which, in the opinion of PWP, has, or is likely to, adversely affect the animals at the Park or the safety or enjoyment of other visitors
    • Has used threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals
    • Is, or appears to be, under the influence of drugs or alcohol
  • By purchasing a ticket to Paradise Wildlife Park, Visitors agree to:
    • Keep their voices and mobile telephone volumes low
    • Not attempt to enter animal enclosures or feed animals (except our farmyard animals with the permitted Feed Pot mix or during a supervised Experience)
    • Not tap on glass or put any body part through railings or fencing
    • Not film or take photographs for public broadcast, commercial purpose or student projects unless authorisation has first been obtained from PWP
    • Not throw any article which could cause injury or annoyance to visitors or animals
    • Not smoke, except in designated smoking areas.
  • PWP reserves the right to amend pricing and opening times entirely at its discretion and without prior warning.
  • PWP cannot guarantee that all animals will be on show throughout the day. For various reasons, including animal welfare, certain animals may be off show to the public without prior notice.
E-Tickets Terms and Conditions
  1. Online tickets CAN NOT be purchased on the day of your visit.  They must be purchased by 11pm the day before. In the event of tickets not being purchased online. Tickets can be purchased on the day at the ticket office.
  2. Please check the date on your ticket is correct before proceeding to payment.
  3. When your booking has been confirmed your tickets will be dispatched electronically to the email address that you have provided. It is your responsibility to check prior to purchase that the information you have supplied is correct. Paradise Wildlife Park is only responsible for issuing E- tickets in accordance with the information you have provided.
  4. E-tickets cannot be used in conjunction with any promotions, discounts or other tickets – these include Blue Peter Badges. E-tickets cannot be re-sold.
  5. Tickets cannot be refunded or transferred. Please consider carefully how many you require before booking and the date you are visiting.
  6. Tickets can NOT be refunded due to wet, rainy, windy weather.  Refunds will only be given due to weather if the management deems the park inaccessible or unsafe.
  7. Any additional guests wishing to enter with an E-ticket holder will be required to pay full admission.
  8. When purchasing a combined disabled/carer ticket proof of disability must be shown. eg; PIP letter, HAND card, Blue Badge.
  9. Paradise Wildlife Park and the Zoological Society of Hertfordshire reserves the right to remove or alter discounts and promotions for Entry tickets at any time without notice.

Paradise Wildlife Park is committed to the security of your personal information. We have security procedures in place to protect the loss, misuse or alteration of information under our control.

Paradise Wildlife Park makes every effort to maintain customer confidentiality when securing an online payment, ensuring the security of your credit card details and other personal information. To protect you against credit card fraud you will be asked to enter the unique security code printed on the reverse of your payment card. Payment will be taken from your payment card when your orders are completed successfully online. We do not accept payment by American Express.

On-Line Shop Terms and Conditions
  1. Please ensure when making an order the information you provide is correct and complete. If you wish to make changes to the information provided please inform Paradise Wildlife Park immediately.
  2. Paradise Wildlife Park will try to ensure that the prices and charges listed at the time of order are accurate, but cannot accept any liability if the information displayed is incorrect.
  3. In the event that an error is made you will be informed via email (to the address you have provided) of the correct price or charge. We will ask whether you wish to proceed with your order. If Paradise Wildlife Park does not receive confirmation from you within 7 days your order will be cancelled.
  4. All items are supplied subject to availability and may become unavailable at any time. If Paradise Wildlife Park is unable to supply items within 28 days we will inform you that this is the case. Delays will occasionally be inevitable due to unforeseen circumstances such as the unavailability of specific items or factors outside Paradise Wildlife Park’s control.
Animal Experiences Terms and Conditions
  1. Please note all animal experiences have a minimum age limit. Proof of age may be required. Age limits are stated on Gift Vouchers and confirmations. Children under the age of 14yrs must be accompanied on site by an adult. Entrance for the participant is included all other guests must pay full admission.
  2. All Animal Experiences MUST be pre-booked and due to high demand we advise you book a date well in advance to avoid disappointment. Some experiences require at least 6 weeks booking in advance.
  3. Big Cat Breakfast, Tiger Brunch, Tiger Tea, Monkey Tours, Photography Days and Gardens Tours run on selected dates only throughout the year and consist of weekdays and weekend dates. These are group activities. Please inform our administration team of any dietary requirements.
  4. Experiences must be taken before the expiry date stated on the voucher. Extensions of expiry dates may be given at the discretion of the issuing company. Administration charges may apply.
  5. Cancellations made 1 – 14 days prior to event will incur a re-booking fee of £25 per participant. Experiences can only be re scheduled once. Cancellations made by participants on the day may result in the loss of the experience.
  6. All of our Animal Experiences are non-refundable.
  7. Only exceptional circumstances will be considered by Paradise Wildlife Park for, extensions or refunds. All refunds are made to the card the experience was purchased with.
  8. Exceptional circumstances include illness, injury, bereavement, jury service, mechanical breakdown or severe travel delays. Proof of exceptional circumstances may be required by Paradise Wildlife Park. Exceptional circumstances do not include inclement weather, work commitments etc.
  9. Vouchers purchased through a third party will carry their own terms and conditions. Please ensure you have read these thoroughly before booking.
  10. Paradise Wildlife Park reserves the right to alter the experience on any given day due to animal welfare, extreme weather conditions or changes to the zoo collection, but will ensure the activity will be replaced with a similar task. Paradise Wildlife Park reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible. Paradise Wildlife Park reserves the right to remove any experience from an offer without notice, due to animal welfare and popularity of an experience.
  11. Please advise our administration team of any disabilities to enable us to try and adapt our experiences to suit.
  12. Photographs and video footage can be taken whilst participating in the experience. Spectators will watch from a safe distance from outside of the enclosures. Please note they will not be allowed access “behind the scenes” during keeper experiences.
  13. A valid Tetanus vaccination is advisable although not compulsory.
Event Terms and Conditions

Please click the button below to download our Event Ts&Cs


Paradise Wildlife Park are proud to be affiliated with the following associations: