Terms & Conditions

General Terms of Entry
  • Attractions, events and rides can be temporarily withdrawn or closed without notice for a variety of reasons (e.g. technical or operational issues, animal sickness or other welfare problems, inclement weather or power failure); the Directors reserve the right to close all or parts of the Park as deemed necessary and under these circumstances refunds cannot be given
  • Roller skates, rollerblades, skateboards, bicycles, scooters and Heelys roller shoes are not allowed on site
  • No dogs/pets are allowed on the premises (including left in cars)
  • BBQs are not permitted
  • Permission must be obtained for all filming and photography for commercial purposes
  • PWP reserves the right to refuse entry into, or remove from the premises, any person. This includes, but is not limited to, a person who:
    • Has behaved in a manner which, in the opinion of PWP, has, or is likely to, adversely affect the animals at the Park or the safety or enjoyment of other visitors
    • Has used threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals
    • Is, or appears to be, under the influence of drugs or alcohol
  • By purchasing a ticket to Paradise Wildlife Park, Visitors agree to:
    • Keep their voices and mobile telephone volumes low
    • Not attempt to enter animal enclosures or feed animals (except our farmyard animals with the permitted Feed Pot mix or during a supervised Experience)
    • Not bang on glass or put any body part through railings or fencing
    • Not film or take photographs for public broadcast, commercial purpose or student projects unless authorisation has first been obtained from PWP
    • Not throw any article which could cause injury or annoyance to visitors or animals
    • Not smoke, use electronic cigarettes or vape anywhere on the Park, except in designated smoking areas
  • PWP reserves the right to amend pricing and opening times entirely at its discretion and without prior warning
  • PWP cannot guarantee that all animals will be on show throughout the day – for various reasons, including animal welfare, certain animals may be off show to the public without prior notice
  • Entry to Paradise Wildlife Park includes our World of Dinosaurs & World of Animals
E-Ticket Terms and Conditions
  1. Online tickets must be purchased by 11pm the day before your visit and cannot be purchased on the day (although tickets for same-day visits can always be bought from our ticket office when you visit)
  2. Please check the date on your ticket is correct and consider carefully how many you require before proceeding to payment as tickets are non-transferable and non-refundable
  3. When your booking has been confirmed your tickets will be dispatched electronically to the email address that you have provided – it is your responsibility to check prior to purchase that the information you have supplied is correct as Paradise Wildlife Park is only responsible for issuing E- tickets in accordance with the information you have provided
  4. E-tickets cannot be used in conjunction with any promotions, discounts or other tickets (including Blue Peter Badges and 2 for 1 offers etc.)
  5. E-tickets cannot be re-sold
  6. Tickets cannot be refunded due to adverse weather conditions (e.g. wet, windy or exceptionally hot weather), unless the Senior Management Team deems the Park unsafe or inaccessible and the Park has to be closed
  7. Any additional guests wishing to enter with an E-ticket holder will need to purchase their own ticket at the full admission price
  8. When purchasing a combined disabled/carer ticket, proof of the qualifying disability will be required (e.g. PIP letter, HAND card, Blue Badge or similar); One Disabled/Carer ticket allows both the disabled visitor and their carer entry to the Park
  9. Paradise Wildlife Park reserves the right to withdraw or alter discounts and promotions at any time without prior notice
  10. E-Tickets do NOT need to be printed as they can be scanned from your electronic device
Payments

Paradise Wildlife Park is committed to the security of your personal information. We have security procedures in place to protect the loss, misuse or alteration of information under our control.

Paradise Wildlife Park makes every effort to maintain customer confidentiality when securing online payments, ensuring the security of your credit card details and other personal information. To protect you against credit card fraud you will be asked to enter the unique security code printed on the reverse of your payment card. Payment will be taken from your payment card when your order is successfully completed online. Please note: We do not accept payment by American Express.

On-Line Shop Terms and Conditions
  1. Please ensure that when submitting an order all the information you provide is correct and complete; if you need to amend the information provided please inform Paradise Wildlife Park immediately as we can only process orders based on the information you have provided
  2. Paradise Wildlife Park will make every effort to ensure the prices and charges listed at the time of order are accurate, but cannot accept liability if the information displayed is incorrect; in the event that an error is made you will be informed via email (to the email address you have provided) of the correct price or charge and we will ask whether you wish to proceed with your order. If Paradise Wildlife Park does not receive confirmation from you within 7 days your order will be cancelled.
  3. All items are supplied subject to availability; if Paradise Wildlife Park is unable to supply ordered items within 28 days we will inform you that this is the case and a refund or suitable alternative will be offered (delays may occur due to unforeseen circumstances, unavailability of specific items or other factors outside Paradise Wildlife Park’s control)
Animal Experience Terms and Conditions
  1. Please note, all animal experiences have a minimum age limit and proof of age may be required (age limits are clearly stated on our website, promotional literature, gift vouchers and booking confirmation)
  2. Children under the age of 14 must be accompanied onsite by an adult
  3. Entrance for the participant is included in the price of the experience – all other guests must pay full admission
  4. Animal Experiences MUST be pre-booked and due to high demand we advise you book well in advance to avoid disappointment (some experiences require at least 6 weeks advance booking)
  5. Big Cat Breakfasts, Tiger Brunches, Tiger Teas, Monkey Tours and Photography Days run on selected dates throughout the year and consist of a variety of weekdays and weekend dates; these are group activities and as refreshments are included please inform our administration team of any dietary requirements at the time of booking
  6. If bookings are to be made via a voucher, the Experience must be taken before the expiry date; extensions to expiry dates can only be given at the discretion of the issuing company and administration charges may apply
  7. Cancellations 1–14 days prior to the event will incur an administration fee of £25 per participant; Experiences/Events can only be re scheduled once
  8. Cancellations made on the day will result in loss of the experience/event
  9. All Animal Experiences are non-refundable
  10. Extensions or refunds will only be considered in exceptional circumstances and any refunds agreed can only be made to the card the experience was originally purchased with (exceptional circumstances include serious illness, injury, bereavement, jury service, mechanical breakdown or severe travel delays – proof may be required and exceptional circumstances do not include inclement weather, work commitments etc.)
  11. Vouchers purchased through a third party will carry their own terms and conditions; please ensure you have read these thoroughly before booking
  12. PWP reserves the right to alter any Experience at any time due to animal welfare, extreme weather conditions or changes to our collection, but will ensure the activity is replaced with a similar task
  13. PWP reserves the right to change or cancel any bookable dates for reasons such as extreme weather conditions or animal welfare issues – under these circumstances we will endeavour to notify you as soon as possible
  14. PWP reserves the right to remove any experience from an offer without notice
  15. Please advise our Administration Team if the participant has any disabilities or additional needs so we may try to adapt our experiences accordingly
  16. Photographs and video footage may be taken whilst participating in an Experience (spectators can watch from a safe distance from outside the enclosures but will not be allowed access “behind the scenes” during keeper experiences)
  17. A valid Tetanus vaccination is advisable although not compulsory
Event Terms and Conditions

Please click the button below to download our Event T&Cs

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