We want to ensure our zoo offers a fun day out in Hertfordshire for all the family, so we do our very best to make all our guests feel as welcome as possible.
Start by taking a look at our zoo map to see all of the facilities we currently have onsite.
If there’s a particular service you require please feel free to get in touch with us and we will try to accommodate to your exacts needs to ensure your day at the zoo is fun and memorable for all the right reasons.
Please note our Animal Park closes 1 hour prior to closing time.
The site is accessible for most people, offering level tarmac pathways across the site. Our enclosures have glass viewing panels so that whatever height you’re at you can get a good look at all our animals. We also have ramp access to viewing areas at the Wolf Enclosure, Gibbon Enclosure, Reptile House and Rainforest Exhibition.
In addition, we have our Learn & Play Area with play equipment specially adapted for wheelchair users; if you wish to use this facility just mention it to a member of staff.
We also have disabled accessible toilets situated in the Animal Park and one on the main car park alongside the Discovery Centre with both right and left handed opening doors. We offer a special access toilet facility with a hoist & bed in the toilets outside th Discovery Centre.
We have various Animal Experiences to offer – a majority of these are suitable for guests with additional needs, with the Lemur and Meerkat enclosures able to offer full wheelchair access.
The Discovery Centre provides facilities for corporate events and classroom-based lectures. It is fitted with an induction loop and is fully accessible.
Our Parent & Child facilities include food warming areas in both The Safari Diner and Tumble Jungle indoor play. There are baby changing facilities in the toilet block on the main car park, at the centre of the Park itself and at Tumble Jungle.
We also have a separate room where mothers are welcome to feed their babies in private or which visitors can use as a quite space in which to pray – please contact a member of staff for the key if you would like access (located next to the Welcome Centre).