Covid-19 Information

Paradise Wildlife Park Covid-19 Plan

Important Covid Update

Following the Prime Minister’s announcement on 22nd February 2021, Paradise Wildlife Park will be working towards re-opening to our loyal members and all our supporters on Monday 12th April, subject to COVID restrictions.

Please download the NHS Track & Trace app before your arrival, as we encourage all visitors over the age of 16 to check in through this on arrival to the park.

Our current restrictions fall in line with government guidelines… 

  • Daily capacity of 2,200 people per day (This is 55% of our onsite capacity)
  • All day entry tickets must be booked on-line in advance
  • Card only payments
  • There is a one-way route set up around site
  • Clear signage is displayed for hand-washing, social distancing and Covid guidelines
  • Multiple hand-sanitising stations in place all around the park
  • All staff servery areas with acrylic screening
  • Safari Diner, Dino-Bites BBQ & Ice Cream Parlour catering areas open
  • Retail shops open
  • Indoor animal houses are now open – Reptile Temple, Amazon & Beyond and the Rainforest.
  • Outdoor play areas are open
  • Tumble Jungle indoor soft play is closed
  • Rex-express train open with reduced capacity
  • Paradise Lagoon closed


Annual Members…

If you are an annual pass holder with a year long membership, your membership/s will automatically be extended by the length of time we are closed.

If you are a standing order payment annual pass holder your membership/s gift card usage will automatically be extended by the length of time we are closed for and increased to the value of funds spent monthly for the time we are closed.

  • Annual members will now be able to visit at any time on a weekday during term time without pre-booking.
  • Annual members will be able to visit on weekends, bank holidays and school holidays after 3pm without pre-booking.

We will keep our annual members up to date with all the latest  information on Paradise Wildlife Park/ Zoological Society of Hertfordshire via email, so please ensure we have your current email address.


Day Tickets…

For supporters that had tickets booked from 20th December 2020, if you have not done so already, please email to reschedule your visit to a later date in 2021.


Experience Bookings…

For those who were due to participate in an experience from 20th December 2020 to 11th April 2021, one of our dedicated team will be in contact with you over the coming weeks to reschedule your animal experience to an alternative date (subject to availability).

We would like to thank you for your patience and for bearing with us.

If you would like to book an animal experience for a later date in 2021, please visit here


Park Updates

World of animals, world of dinosaurs, and outdoor play areas will be open.

Paradise Lagoon & tumble jungle will remain closed due to covid restrictions.

Our upcoming developments including Jaguar Jungle & Sun Bear Heights will be completed in 2021.

Visitor numbers will be limited onsite to ensure supporters feel in a safe environment when visiting the park. 


How to continue supporting Paradise Wildlife Park?

Paradise Wildlife Park is run by the charity Zoological Society of Hertfordshire, it depends on ticket sales, animal experiences and on-site purchases to continue the upkeep of our wonderful animals. While in lockdown, it costs over £3,000 a day to just take care of the animals alone. So, while the park cannot welcome even a restricted number of visitors, it continues to go without this income that would go directly towards the health and wellbeing of the animals in our care.

Purchasing Gifts for your loved ones is not only an incredible present but a major financial support for our animals. Gifts currently include…


Although the Animal Support Fund has been successful so far in raising money for the animals, Paradise Wildlife Park is by no means out of the woods. Through livestreams of our keepers and animals, the team at Paradise hope their social media viewers would see how important supporting the animals are, not just for the park but for the world’s wildlife populations. From the adorable fluffy Red Pandas to the squeaking Otters, to the regal Lion Pride, every animal needs the generosity and support of the public.

You could also visit our Amazon wish list and purchase your favourite animal a gift.

Even though Paradise has to remain closed for at least another month, we will keep positive and ensure the park looks impeccable for everyone’s return soon. The reaction and support from visitors and the Hertfordshire community has been very much appreciated and will not be forgotten in a hurry.

We are truly grateful for all your support throughout a really tough period for us all and we cannot wait to welcome you all back!


Paradise Wildlife Park are proud to be affiliated with the following associations: