Covid-19 Information

Paradise Wildlife Park Covid-19 Plans

Important Covid Updates

Following the Prime Minister’s ongoing announcements and Government guidelines, Paradise Wildlife Park is open for our loyal members and all our supporters/visitors. In line with the latest UK Government’s announcement, from the 19th July we will continue to encourage all our guests and staff to wear facemasks when indoors and follow the principle of hands–space–face.

Please download the NHS Track & Trace app before your arrival, as we request that all visitors over the age of 16 check in through this on arrival to the park.

Our Covid (and generic) Risk Assessments can be viewed and downloaded here: Risk Assessments

Although most restrictions will be lifted as of 19th July, we are keeping some precautionary measures in place in to make your visit as relaxed and enjoyable as possible: 

  • Daily capacity of 2,500 people per day (This is 60% of our onsite capacity)
  • All day entry tickets must be booked on-line in advance
  • We are now a cashless site, so only accept payments by Card
  • There is a one-way route set up around site for you to follow whilst enjoying your visit
  • Clear signage is displayed for hand-washing, social distancing and Covid guidelines
  • Multiple hand-sanitising stations in place all around the park
  • All staff in servery areas are protected by the introduction of acrylic screening
  • Safari Diner, Dino-Bites BBQ & the Ice Cream Parlour are now open
  • Retail shops are open
  • Indoor animal houses are now open – Reptile Temple, Amazon & Beyond and the Rainforest
  • Outdoor play areas are open
  • Rex-express train is open to full capacity
  • Tumble Jungle indoor soft play is open as of Monday 19th July
  • Paradise Lagoon is now open

Annual Members

If you are an annual pass holder with a year long membership, your membership/s will automatically be extended by the length of time we were closed.

If you are an annual pass holder who pays by standing order, your membership/s will automatically be extended by the length of time we were closed and increased to the value of funds spent monthly for the time we were closed.

  • Annual members will now be able to visit at any day any time without booking

We will keep our annual members up to date with all the latest  information on Paradise Wildlife Park/ Zoological Society of Hertfordshire via email, so please ensure we have your current email address.

Day Tickets

For supporters that had tickets booked from 20th December 2020, if you have not done so already, please email info@pwpark.com to reschedule your visit to a later date in 2021.

Experience Bookings

For those who were due to participate in an experience from 20th December 2020 to 11th April 2021, one of our dedicated team will be in contact with you to reschedule your animal experience to an alternative date (subject to availability).

We would like to thank you for your patience and for bearing with us at this difficult time.

If you would like to book an animal experience for a later date in 2021 please click here.

Park Updates

World of Animals, World of Dinosaurs, Paradise Lagoon and outdoor play areas remain open.

Tumble Jungle is now open.

Our ongoing developments, being Jaguar Jungle & Sun Bear Heights are hoped to be completed later this year. Please follow us on one of our social media channels to keep up to date with the latest news.

Visitor numbers will be limited onsite to ensure all our supporters feel safe when visiting the park. 

How to continue supporting Paradise Wildlife Park?

Paradise Wildlife Park is run by the charity Zoological Society of Hertfordshire; it depends on ticket sales, animal experiences and on-site purchases to finance the upkeep of our wonderful animals. While in lockdown, it cost over £3,000 to take care of the animals alone. So, while the park cannot welcome our normal number of visitors, we continue to miss out on valuable income that goes directly towards the health and wellbeing of the animals in our care.

Purchasing Gifts for your loved ones is not only an incredible present but a major financial support for our animals. Gifts currently include:

Although the Animal Support Fund has been successful in raising money for the animals, Paradise Wildlife Park is by no means out of the woods. Through livestreams of our keepers and animals, the team at Paradise hope their social media viewers would see how important supporting the animals are, not just for the park but for the world’s wildlife populations. From the adorable Red Pandas to the squeaking Otters, to the regal Lion Pride, every animal needs the generosity and support of the public.

You could also visit our Amazon wish list and purchase your favourite animal a gift.

Even though Paradise was closed for long periods in the past 2 years, we remain positive. The reaction and support from visitors and the Hertfordshire community has been very much appreciated and will not be forgotten in a hurry.

We are truly grateful for all your support throughout a really tough period for us all and we cannot wait to welcome you all back!

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Paradise Wildlife Park are proud to be affiliated with the following associations: