Paradise Wildlife Park FAQs

Here are a few of our most frequently asked questions

COVID-19 Re-opening plan

Important Covid Update

Following the Prime Minister’s announcement on Saturday 19th December 2020 we are sad to confirm that Paradise Wildlife Park will be temporarily closed from Sunday 20th December 2020.

Annual Members…

If you are an annual pass holder with a year long membership, your membership/s will automatically be extended by the length of time we are closed.

If you are a standing order payment annual pass holder your membership/s gift card usage will automatically be extended by the length of time we are closed for and increased to the value of funds spent monthly for the time we are closed.

  • Annual members will now be able to visit at any time on a weekday during term time without pre-booking.
  • Annual members will be able to visit on weekends and school holidays after 3pm without pre-booking.

We will keep our annual members up to date with all the latest  information on Paradise Wildlife Park/ Zoological Society of Hertfordshire via email, so please ensure we have your current email address.

 

Day Tickets…

For supporters that have booked tickets from 20th December 2020, we will be in contact over the coming weeks to reschedule your visit to a later date in 2021. Once we receive more information from the government regarding relaxing the tiered system, we will contact supporters with tickets with updates on when they can visit as soon as we are able to.

 

Experience Bookings…

For those who were due to participate in an experience from 20th December 2020, one of our dedicated team will be in contact with you over the coming weeks to reschedule your animal experience to an alternative date (subject to availability).
 
We would like to thank you for your patience and for bearing with us.
 
If you would like to book an animal experience for a later date in 2021, please visit here

 

How to continue supporting Paradise Wildlife Park through the second lock down?

Paradise Wildlife Park is run by the charity Zoological Society of Hertfordshire, it depends on ticket sales, animal experiences and on-site purchases to continue the upkeep of our wonderful animals. While in lockdown, it costs over £3,000 a day to just take care of the animals alone. So, while the park cannot welcome even a restricted number of visitors, it continues to go without this income that would go directly towards the health and wellbeing of the animals in our care.

Purchasing Christmas Gifts for your loved ones is not only an incredible present but a major financial support for our animals. Christmas gifts currently include…

Although the  Animal Support Fund has been successful so far in raising money for the animals, Paradise Wildlife Park is by no means out of the woods. Through livestreams of our keepers and animals, the team at Paradise hope their social media viewers would see how important supporting the animals are, not just for the park but for the world’s wildlife populations. From the adorable fluffy Red Pandas to the squeaking Otters, to the regal Lion Pride, every animal needs the generosity and support of the public.

You could also visit our Amazon wish list and purchase your favourite animal a gift this Christmas.

Even though we have to remain closed, we will keep positive and hope for good news soon. The reaction and support from visitors and the local community has been very much appreciated by our animals and team.

We are thinking of you all through these tough times and over this festive period. Please stay safe!

Q. What time does the Park open?

We open every day of the year, except Christmas Day, at 9:30am. We close at 6pm in the Spring and Summer and 5pm in Autumn and Winter. Last paid entry is 4.30pm in the summer months and 3.30pm in the winter months.

Q. How much does it cost to come to Paradise Wildlife Park?

The prices to come into the Park vary on whether you are an adult, child or entitled to a concession. You can also choose to pay online at a discounted rate. Tickets online must be purchased by midnight the night before. Tickets are always available to purchase at the Park on the day of your visit.

Special rates apply for our disabled guests and their carer’s too. For more information on prices click here.

Q. Can I present my tickets on a mobile/tablet?

We accept tickets purchased from the Paradise Wildlife Park website presented on mobiles and tablet devices. We have free wifi which you can use to access your email accounts. Printed tickets are easier and quicker for us to process. Tickets purchased from an outside company MUST be printed and will NOT be accepted on a mobile device.

Q. How do I get to Paradise Wildlife Park?

Our closest train station is Broxbourne which is located approx. 10 minutes from Paradise Wildlife Park.

There is a taxi rank located at the train station which can bring you to Paradise Wildlife Park.  It is advised that you also book a taxi back to the train station for later in the day as public transport does not go past Paradise Wildlife Park as a set route.

We are close to Junction 25 on the M25 and are clearly sign posted from both the South and North on the A10 motorway. Follow this link for more detailed information and a map here.

Q. Where can I park?

Parking at Paradise Wildlife Park is free of charge and we have four car parks in total.

The main car park in front of the Welcome Centre will be filled first and during busy hours, we have an overflow car park which is situated directly across the road from our entrance.

Disabled parking is located opposite the Welcome Centre in the main car park.

Coach parking is situated in car park 2, a member of staff will direct you from the main gate and again, is free of charge.

Please note: visitors park at their own risk and Paradise Wildlife Park does not take responsibility for their vehicles or possessions.

Q. How do I get to the park from the train station?

Our closest train station is Broxbourne which is located approx. 10 minutes from Paradise Wildlife Park.

There is a taxi rank located at the train station which can bring you to Paradise Wildlife Park.  It is advised that you also book a taxi back to the train station for later in the day as public transport does not go past Paradise Wildlife Park as a set route.

At present, our shuttle bus is not in operation.

Q. Can I hire a wheelchair?

Yes of course, we have a limited number of wheelchairs available for our guests which are free of charge, although we do ask for a refundable deposit to be left.

Q. Is it far to walk around the Park?

Paradise Wildlife Park is set in landscaped gardens, with tarmac pathways that allow easy access for wheelchairs and push chairs. There are many areas of the park including the World of Dinosaurs, play areas, World of Animals and our Birds at Paradise.  There are plenty of picnic benches for you to take a rest along the way.

Q. What animals will I be able to see at Paradise Wildlife Park?

Paradise Wildlife Park is home to over 800 animals cared for by a team of dedicated experienced staff and volunteers. We have a series of platforms and walkways which enable our guests fabulous viewing opportunities across our animal enclosures. Many enclosures also incorporate huge glass windows to allow you to capture memorable moments on your camera. Animals include primates, reptiles, birds, small mammals, a wide range of paddock animals and all 5 of the big cats.

Q. We come to Paradise Wildlife Park a few times a year, can we buy an annual pass to the zoo?

We do offer annual membership to Paradise Wildlife Park which includes many benefits such as; 1 free ride on the Rex-Express Train per visit, 1 free round of On-Safari Crazy Golf per visit, a monthly e-news, 20% discount on animal experiences and adoptions plus half price entry to selected zoo partners.  Sign up online here

Q. Can I adopt an animal at Paradise Wildlife Park?

Many of our animals are available for adoption. Choose your favourite here

Q. Do I need to provide proof of disability?

Yes, you will need to provide proof of disability. We understand that our additional needs visitors have different forms of proof. These can include a PIP letter, DLA Letter, HAND Card or blue badge.

Each disabled ticket also includes 1 carer free of charge Additional carers will be charged a an adult ticket price

Q. Is there an admission charge for carers?

One carer is included with a special needs visitor. Additional carers will be charged an adult ticket price.

Q. Is there an indoor picnic area?

We have a large covered area by the Speedway Museum and some smaller areas which, in the event of bad weather conditions, can be used to eat your picnic lunches.

Q. Is smoking allowed within Paradise Wildlife Park?

We have two designated smoking areas; one in front of the Gift Shop and one on the lawn behind the Paradise Lagoon Paddling Pool area.

Smoking is not permitted anywhere else at Paradise Wildlife Park.

Q. Are dogs allowed at Paradise Wildlife Park?

Unfortunately, we do not have facilities for dogs at Paradise Wildlife Park and cannot allow them onto any area of the park due to issues of healthcare for our animals.

 

Q. Can I feed the animals?

Paradise Wildlife Park has a range of experience packages on offer for visitors, some of which are available to book on the day depending on availability. Find out more here

We also provide bags of animal feed for our visitors to feed a selection of our animals as you wander around the Park. We have signage in place to let you know the animals you can and cannot feed. Feed Bags are £1 per bag.

Q. Can I do Work Experience at Paradise Wildlife Park?

Yes. It’s very popular and you are advised to apply early. For full details please go here.

Q. Does Paradise Wildlife Park do anything to help animals in the wild?

Yes.  Paradise Wildlife Park is operated by the charity, Zoological Society of Hertfordshire (ZSH).  ZSH is a registered charity (1108609).  All funds raised here are used to care for our animals here at Paradise as well as support conservation projects in the UK and abroad.  Find out more about our conservation work here

Q. Can I bring a group to the Park?

We welcome groups and can provide maps, event timetables and educational talks to make sure that you get the most out of your day.

There is plenty of free, designated coach parking at Paradise Wildlife Park and as well as free entry the drivers are welcome to collect a voucher for lunch from the Welcome Centre to use in the Safari Diner. Please advise us when booking if you will be arriving by coach.

Q. What is PWP's mission?

Our Mission – Paradise Wildlife Park will provide a relaxed environment for people of all ages and abilities to interact with animals and to increase their understanding of the natural world. We will provide the best facilities in order to benefit the animals in our care, our visitors and our staff. We will fulfil this mission through entertainment, education, conservation and fun.

Q. Do you have a lost property department?

Yes, we do have a lost property department. All lost items are taking to the Welcome Centre. If you have lost an item and it has not been handed in a member of our team will take your contact details.

Lost items are kept for a maximum of 4 weeks from the date it is received by us. After this time, items are either donated to charity or disposed of accordingly.

Please note: Due to health and hygiene reasons drinking receptacles (bottles, cups, flasks) and babies dummies will not be kept.

Q. Do you do a discount for Blue Light Card Holders?

We offer a 20% discount to the Holder of the Blue Light Card only.

To take advantage of this offer please present your Blue Light Card along with another form of ID on arrival at the Welcome Centre.  This offer cannot be redeemed online.

All other guests must book their tickets in advance here

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